The people there are fantastic. Each and every person I had contact with was professional, caring and competent. I found them so very pleasant. A few days after a repair and new coil installation, something was off and I called them. They came out within 4 hours of hearing from me and realized that when the Coil was installed the coolant was not totally filled back up. They took care of it right then and there and no additional cost. I recommend them without reservation.Kristina Lang 10/27/2021
I’ve had Gentry out twice now and both times were exceptional service and value. They are honest, upfront, and recommend only what is needed to service you. No upsells, no pressure, just good honest work from good honest people. You couldn’t pay me to use any other company for my heating and air needs.Taylor Burnett 9/01/2021
Love Gentry! Have used them for over twenty years and they just replaced our units for the second time. They are always on time, polite, friendly and professional. They take the time to answer questions and tell you if you do or don't need something. We like and trust all of them and highly recommend them.Bonnie Dektor 7/13/2021
It is an excellent company!! Jordan was our service tech and was wonderful to work with, he was professional, knowledgeable, and so polite!! He clearly explained the current status (happily for me they are in very good order) of our older A/C units. We would highly recommend Gentry A/C to any and all :))J Handley 6/29/2021
Jordan from Gentry has been to my house for 2 separate issues in the past month. He is professional and low pressure regarding the situation. He is always prepared to explain the issue with the resolution and any other work that might be needed. The second time I a issue, I specifically asked for Jordan and he was able to fix my issue quickly and since our units are older, he gave me the assessment that they are still working very well and didn't pressure me into a new unit.Allan Richardson 6/29/2021
We have used Gentry Air Conditioning for several years and hands down would recommend them every time. They are very quick to reply and schedule us. They work is always thorough and they do not price gouge. Most importantly is they are honest. Jordan came out today and told us what we needed now vs what could wait. That was so very appreciatedsteph richardson 6/29/2021
This is an update to my earlier review. I've used Gentry twice since then, with good results both times. One nice feature is that they give you an actual appointment, rather than a 4 hour window, which makes scheduling so much easier. Today's technician was Jordan... Very friendly and professional.
Earlier review: Quick service (less than 24 hours), reasonable price (no extra charge for a weekend service call), very kind and professional technician (Jacob). Very happy.
In all my years of reviewing I have never given a 5 star rating to anyone. Brandon DESERVES IT!! That guy is fantastic. He is still helping me after the install (whole home dehumidifier). He is there when needed and is available to answer as many questions as you can think of and give advise.. These people are fantastic!!!jon zarate 6/05/2021
Brandon and his team did a complete HVAC system replacement for us, and we couldn’t be happier. The crew arrived promptly on time and worked diligently and carefully as a well coordinated team. Since they had to remove all our old outdated equipment and install entire new air conditioning and heating systems, I had no idea it could even be done in a day, and they were packed up and back on the road before 4pm. The guys were so respectful of our home and neighborhood. They kept in communication with us about the progress of the project throughout the day, and made absolutely sure we were satisfied and had no more questions before they were done. They were helpful and transparent with us in the product selection process, and we ended up with a much more efficient system that has already saved us money in cooling bills. Our home is so much more comfortable with cleaner air, that I wish we had done this long ago. They’re the real deal. Highly recommended, good people.Elizabeth Watson 5/06/2021
Jordan with Gentry A/C did an annual inspection of my two home units. He was on time and explained everything he did in terms I could understand. He replaced one defective capacitor. He came back a second time a few hours later just to make sure things were operating properly. He is courteous and friendly. The cost of $233 was very reasonable. I would recommend Gentry A/C to anyone.Jess Nunnelee 4/02/2021
I can’t say enough about the customer service this company provides. Choosing them to replace my home furnace and air conditioner is hands down one of the best decisions I have made about my home in the last several years. They are responsive to my questions and go above and beyond the call of duty. For example, my breaker kept popping on the furnace and they came and checked it and determined the breaker was worn out so they replaced it for me. Their employees are friendly and helpful. What more could you ask for? It’s always something when you own a home and I’m so glad I will never have to worry about who to call if I have trouble with my HVAC again. I would loudly and proudly recommend Gentry Air Conditioning and Heating to anyone who is listening. I just wish they also had a plumbing company, general contracting, etc, I’d hire them all!!!Kathryn Lynn Waterhout 3/25/2021
I can’t say enough about how happy I am with the service! They were able to come out extremely quick and repair my heater when it was below freezing outside. Jordan was amazing! He took the time to explain what was wrong, show me the issue, and in a very short time get the unit back up and running.
After using several other companies for years, I now have one I can trust. Will absolutely use them going forward! Much more affordable than expected and level of service and professionalism was beyond expectations. I recommend them on the highest level!
I selected Gentry to replace two older HVAC central air systems last year. They did an excellent job and were very cost effective. In the meantime we had two separate renovations completed in our house. I didn't realize that the new from install ducting needed to be cleaned if the contractor ran the AC during the jobs.Carl Staffel 1/18/2021
Gentry A/C fixed my heating system that had stopped working. Temperatures in January have been getting down into the the high 20’s low 30’s at night so I’m really glad that it’s fixed now. Our heating system needed cleaning and a new capacitor replaced that was out of tolerance. Gentry A/C was professional, responsive, and courteous. I recommend them and will be using their services again!Bob Heselton 1/13/2021
Gentry Air has been Servicing the HVAC at my company for many years, so it had become routine to see them in and out of the office. But today they came to my home to repair my main AC unit. Jordan was the tech and he was very professional and conscientious in his work, but also respective of the COVID 19 protocols while he was inside my home. Nice experience.Worldwide Admin 7/28/2020
Just had a great experience with Gentry Air Conditioning! From the initial call I made to the actual appointment they were excellent to deal with. They are courteous, thorough, and very reasonable. My technician, Jordan, explained everything he was doing to me and was a very polite young man. Highly recommend this company!!Brook Bramley 7/22/2020
Brandon and the rest of the Gentry Air Conditioning team were professional upon arrival and provided quality work at a reasonable price. They took a straightforward approach and didn't try to oversell unnecessary features. I would highly recommend Gentry for anyone need air conditioning work!Reed Shafer 5/18/2020
I cannot say enough nice things about Gentry! Yesterday, my AC stopped working and I was sure I was going to melt. But luck would have it, the lovely and excellent folks from Gentry worked around my crazy schedule to come over and fix it.
The broken part was a cylinder of sorts. Once it was replaced, my world was amazing again- all THANKS to the Gentry team.
Many thanks for you- You rock!
Tech arrived right on time. Very professional and kind. He listened to my explanation (even though it is obvious I am not a HVAC tech). He informed me of what was needed and explained everything clearly to me. Having no AC is a stressful situation and Jacob made me feel so much better and cooled my house off quickly!Rebecca Ketcherside 7/29/2019
I have used Gentry AC on several occasions on my rental property in Grapevine. They have always resolved my problemthe same day regardless of the season or how busy they are. Being a landlord and in the construction business it is easy to tell when someone is being honest and not recommending expensive, unnecessary repairs. I highly recommend Gentry air conditioning and will not hesitate to call them again!Ashley H 6/24/2019
After doing numerous commercial projects with Gentry Air Conditioning, I have been nothing pleased with their performance from concept to completion. Their attention to detail has always been spectacular. Gentry has always worked with very tight schedules and always made deadlines. To top it off the immediate attention to service was top notch. I would recommend them for any project.Scott J 5/24/2019
I've been a customer of one of the local Big A/C companies for years. When I needed service based on a home sale inspection report they absolutely couldn't get to me for 6 weeks. So I called Gentry A/C and all I can say is I wish I had found them years ago. Rapid response, no upselling and got a Tech that you immediately knew was a true professional. I was amazed at how fast he worked and how reasonable the charge was. I hardly ever write reviews but this company more than deserved me taking the time to sing their praises.Robert Gibbs 7/31/2018
We had Gentry AC replace our entire HVAC system, including ducts and all, and they did a great job. The new Trane system cools our home, even in the record breaking heat we have been having. While they were working, they did not disrupt our routine at all. They were neat and cleaned up after themselves very well. When the city inspector looked in the attic at the new ductwork, he said, "Wow, they did a good job." You normally don't expect to hear that from an inspector. These guys are great.Louie Davis 7/23/2018
We had Gentry AC replace our entire HVAC system, including ducts and all, and they did a great job. The new Trane system cools our home, even in the record breaking heat we have been having. While they were working, they did not disrupt our routine at all. They were neat and cleaned up after themselves very well. When the city inspector looked in the attic at the new ductwork, he said, "Wow, they did a good job." You normally don't expect to hear that from an inspector. These guys are great.Louis Davis 7/23/2018
Gentry A/C came to my rescue with total knowledge in assessing my A/C problem. I had two other companies look at my A/C unit and one of which told me I needed a whole new system at the tune of thousands! Brandon did a complete and thorough check and as it turned out it just needed freon. Thank you Brandon and Gentry Air Conditioning!Donna Cohen 6/01/2018
Gentry A/C came to my rescue with total knowledge in assessing my A/C problem. I had two other companies look at my A/C unit and one of which told me I needed a whole new system at the tune of thousands! Brandon did a complete and thorough check and as it turned out it just needed freon. Thank you Brandon and Gentry Air Conditioning! ?Donna Emrick Cohen 6/01/2018